I just had a warped experience with a Telus rep while cancelling my old phone.

Basically, to set this up, I decided that I wanted a new phone with specifically these features:

• Reasonably cheap monthly plan
• Good looking (as far as phones can be)
• Thin
• Bluetooth enabled (non-crippled)
• iSync capable

The last two go in hand. Needless to say, I couldn’t find anything like that with Telus but Fido had a RAZRv3 phone which pretty much fulfilled all those requirements. I’ve been using it for a few weeks now and been pretty satisfied. I can send pictures to and from the phone using Bluetooth and sync all my calendars and contacts. Yay!

Today, as I called to cancel my old Telus phone, the rep asked me for my reason and I gladly volunteered my Bluetooth requirements (so that perhaps they would see the light). His response to me was almost instantaneous: “Oh, so you want to pirate software!” I kid you not!!

I was shocked! What a weird thing to say. I proceeded to explain that there is no reason for me to pirate software onto the phone. Where would I get it? Why would I want it to have additional software? At this point, he made another statement which made me cringe. (I’m paraphrasing this one) “So you want to pirate MP3s?” … Again, shock! How would I pirate MP3s with a phone? Cause the bandwidth is so fast? I again proceeded to explain to him that IF I wanted to put MP3s onto the phone that I had ripped from CDs, that is my right. Nothing illegal about it. But why would I even do that? I have an iPod for music. Duh!

Seriously, these aren’t event credible uses of Bluetooth! I don’t understand these people. They’re fighting wind mills! I just can’t believe that a company would educate their reps this way.

Obviously I made the right decision to leave them. Not a moment too soon!